IDK Support 4 You

Regulation

"IDK's Privacy Policy" please take the time to read through how our privacy policy works, this is an important document based on 2018 Data protection act regulation and updated to meet General Data Protection Regulation ("GDPR") This privacy policy was set by "IDK Support 4 You Ltd"

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Wordings.

notable casual wording as you read through the documentation; we/our/us refers to "IDK Support 4 You Ltd". Your/you/You're refers to the "document reader" in reference to the reader of the document where the information would be reasonably considered to apply to that individual.

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Personal data we may collect about you from our website

IDK will not take any information from you online at all unless the information is volunteered in relation to feedback or to contact us regarding a specific query. 

Any information you do Volunteer via our website would be received digitally and show via our email system.

We do not Monitor you using our website as an individual, Volumes entering and leaving the site may be recorded. Although we do not monitor the usage or information of individuals accessing the site we do use a website host - Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to raise awareness and support the distribution of our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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How we may use your personal data

 We will never pass any information you input on our website or through our websites email facility to a third party unless it is in regard to that specific query that requires input, action or to update Sheffield City Council adult services.

 

Dependent on your query/feedback or email when contacting us we may need to discuss or disclose the information to: 

• the relevant care agency in relation to your care.

• Sheffield City Council adult services.

• Sheffield City council 

• fraud prevention and detection

• to notify you any changes to this website or our services which may affect you

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We may also act on the information you provide to either;

•  Work to resolve your query

• Action requests made

• open a dialogue regarding your query with relevant parties that are we need to make aware to resolve your query / feedback

• we may contact you via written correspondence/phone/email or arrange a visit in relation to your query

• Follow up with you on feedback with an aim to improve our service or let you know how we action your feedback

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We do not market to our clients

you will not be asked your marketing consent status as we will never market to our service users. Additional services may be flagged to SCC ( Sheffield City Council) as part of a legal obligation to make sure the employers we service are compliant.

 

Disclosure of your personal data

We may disclose your personal data:

• to law enforcement agencies in connection with any investigation to help prevent unlawful activity when requested.

• in the event that IDK support 4 You closes we may be required to disclose information to new service providers subject to an official request from SCC. 

• Data that IDK Support 4 You hold may be disclosed internally to resolve queries and act on behalf of our service users.

 

Keeping your data secure

We do not store any information for individuals within our website platform. Please contact us if you wish to know more about how we store and safeguard your data.​

• Other than our feedback section, we will never ask for any data or information whilst browsing our website.

• We are currently looking at the possibility of accepting payments online, however this is not currently a service we offer.

Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via the internet.

 

Information about other individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

• give consent on his/her behalf to the processing of his or her personal data

• receive on his/her behalf any data protection notices

• give consent to the transfer of his/her personal data abroad

• give consent to the processing of his or her personal data

 

Use of cookies

You are not currently required to use Cookies on our platform.

Click here to view which cookies are stored or could be stored on your computer.

 

Your rights

You have the right to access the information we hold regarding you, At request we are able to send you any or all information if it is agreed, if information with more than 1 individuals data is reflected then we require consent of all parties to disclose.

• put your request in writing to IDK Support 4 You Ltd, Rutland House, Woodfold, Sheffield, S3 9PE

• include proof of your identity and address (e.g. a copy of your driving licence or passport, and a recent utility or credit card bill)

• alternatively you could come into office with the same proof of identity to allow us to disclose the information via an appropriate format.

You have the right to request us to correct any inaccuracies in your data free of charge. If you wish to exercise this right you should:

• put your request in writing

• provide us with enough information to identify you (e.g. care first number, full name, address details)

• specify the information that is incorrect and what it should be replaced with.

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Relevant points

• The policy information given is specifically in relation to our website and guidance surrounding the "GDPR rules" & Cookies online. If you would like information around our companies Privacy policy that is not in relation to our website please contact us via Email or call.

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